We have a dedicated team that can release content belonging to the family member-including all emails and their attachments, address book, and contact lists-to a next-of-kin or guardian. If a family member has passed away or become medically incapacitated, we're here to help. The information provided on their website regarding this is: You will need to contact Microsoft's "Custodian of Records". Other references showing similar advice: " I need to get into a persons account that passed away" or " How to Contact Different Digital Services".
Currently the information is available at: " Next-of-kin process for " (previously available at but that now redirects to a webpage where the information isn't shown). Microsoft recently changed their website invalidating older links. , Hotmail, Live, and MSN email accounts are dealt with on one website. First let us express our condolences for your loss.
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